top of page
  • What's MedicBox?
    MEDICBOX is a monthly tactical medical gear subscription box designed for first responders, military, & adventurers. Members run through a sequence of boxes designed to help them build curated trauma kits and learn about the components. You'll receive name brand gear & supplies, including tourniquets, shears, multi-tools, bandages, chest seals, and more. Over the course of the first 12-months, you’ll build four fully-stocked medic kits. You'll be prepared for emergencies at work, home, on the road, and off-duty.
  • What types of products are included in a shipment?
    Each box contains name brand tactical medical gear and supplies, including tourniquets, shears, multi-tools, bandages, chest seals, and more. You'll get all the supplies needed to build trauma kits for various scenarios, plus you'll get some MedicBox merch and bonuses.
  • How does the monthly subscription work?
    As a subscriber, you'll receive a shipment once a month. Here's how it works: -Your first box ships out 2-5 days after your initial order. -You'll be billed again 1 month after your first order and your next box will ship 2-5 days after you are charged. -Your membership will renew on the same day once per month. You can cancel at anytime, just make sure to cancel before the automatic renewal, or you will be billed and receive the next shipment. Please make sure all your information including your address and credit card info remains up-to-date.
  • Are gift certificates available?
    Yes! You can purchase gift cards here
  • Do you ship internationally?
    No, MedicBox is only available to ship within the United States.
  • How do I update my shipping address?
    You can update your address from your profile from the SHIPPING ADDRESS section of your profile which is separate from the Subscription(s) section/box, or by using this link: https://subscribe.theshieldbox.com/customer/edit/your_addresses You must make changes to your address prior to the end of the month, or your pending shipment will be sent to the prior address.
  • How do I update my payment information?
    You can update your payment information from your profile from the CREDIT CARDS section of your profile which is separate from the Subscription(s) section/box, or by using this link: https://subscribe.theshieldbox.com/customer/edit/credit_cards
  • Can I skip a month?
    Absolutely! You can Login to your account and modify your existing subscriptions. Click "MY ACCOUNT" and select "EDIT" under "Your Subscriptions." There will be an option located at the top right to skip the next shipment. You can cancel or skip shipments at any time. In order to skip the next shipment, be sure to make the change before the 15th of the month.
  • How do I cancel a subscription?
    You can Login to your account and modify your existing subscriptions. Click "MY ACCOUNT" and select "EDIT" under "Your Subscriptions."" There will be an option located at the bottom left to cancel your subscription. You can cancel or skip shipments at any time. You'll need to cancel the subscription prior to the 15th of the month, or else you will be billed and receive the next shipment.
  • I placed an order for a subscription, but canceled immediately, will I still recieve a box?"
    Yes. Once you place an order for a subscription the system will automatically process a charge and schedule you to recieve a box. If you cancel the subscription you are preventing future renewals and charges, but you will still recieve your initial box. If you need to cancel a shipment after payment, please email us at info@theshieldbox.com so that we may assist you.
  • When will I receive my shipment?
    ShieldBoxes ship out once per month, during the first week of each month. If you subscribed in time for the current shipment (the end of the prior month), your SHIELDBOX will ship out no later than the 10th of the month. You will receive a shipping confirmation with a tracking number. The boxes are shipped out via USPS Priority Mail and are typically delivered within a few days after shipping. Please refer to our shipping schedule to learn when the next box will ship: https://www.theshieldbox.com/#shipping-schedule
  • My tracking information hasn't updated yet.
    We aim to have all boxes delivered before the renewal date on the 15th. Occassionally, after the packages are picked up by the USPS, there are delays in the USPS tracking information updating. If your tracking information has not updated by the 10th, please contact support and we can send a replacement package, if necessary.
  • When do I get billed?
    Upon first subscribing, you will be billed for the first shipment immediately. Thereafter, you will be billed on the 15th of the month, beginning the month after your initial subscription.
  • Do you offer pre-payment options or annual subscriptions?
    Yes! You can send prepaid shipments (6 or 12 months) as a gift. Visit our GIFT PAGE to get started.
  • What do I do with a damaged or defective item?
    If the shipment contains damaged or defective products, contact us at info@theshieldbox.com and we will make things right. We will send out a replacement item, or offer a partial refund if the product is no longer available.
  • Can I return a shipment?
    Sorry, once your package has been shipped,, a shipment is nonrefundable. If the shipment contains defective products, contact us at info@theshieldbox.com and we will make things right.
  • I placed an order by accident/ there is a mistake in my order.
    If you mistakingly placed an order or there is an error in your order please email us at info@theshielbox.com so we can correct the error/ assist you.
bottom of page